We process and ship orders within 1-3 days, depending on order timing and volume. Orders are shipped only on Mondays and Fridays via USPS.

Important Shipping Information:
- All packages are fully insured for loss or damage.
- Itzy Bitzy Bath Co. is not responsible for lost packages due to incorrect shipping information provided by the customer.
- If a package is returned due to an incorrect address, the customer must pay full shipping costs again before it is reshipped.
- Double and triple-check your shipping address, including your apartment/unit number if applicable—incorrect addresses are the leading cause of lost or returned packages.
- We are not responsible for USPS delays, but we’ll do everything we can to ensure your satisfaction!

Due to the personal nature of our products, we cannot accept returns on opened or used items. However, your satisfaction is our priority! If you have an issue with your order, please reach out—we'll do our best to make it right.

Returns & Exchanges:
- Unopened and unused products may be returned or exchanged within 30 days with a receipt.
- Returns will be issued as store credit. If a refund to the original payment method is preferred, a 15% restocking fee will apply.
- If a product doesn’t meet your expectations, we’re happy to help you select a new bar of soap or offer store credit.

Please contact us to start the return or exchange process—we truly value your satisfaction!

We do our best to accurately photograph and represent our soaps, scrubs, and other handcrafted products. However, due to the artisan nature of our creations, slight variations in color, design, and appearance should be expected from batch to batch. This uniqueness is part of what makes handcrafted products special!

While each batch may look slightly different, rest assured that the same high-quality ingredients are used every time. Additionally, all soaps are pH tested before and after curing to ensure they are safe and gentle for use.

We use medicinal herbs and botanicals in almost every product we create to nourish and support your skin. While we carefully select ingredients based on their known benefits, we not a medical or healthcare professionals, and we do not claim that our products will have any direct effect on your overall health.

Please note that any statements made on this site have not been evaluated or approved by the FDA.

Some of the ingredients listed may have well-known properties, but we encourage you to do your own research before making a purchase.

Although we believe in the ingredients we use that can be beneficial for your skin, results can vary, and it often takes 3-6 months for a new skincare regimen to show visible improvements. Please allow time for the products to work and feel free to contact us if you have any questions during your journey.

Please read the ingredient list for each product before purchasing to ensure there are no potential irritants that may affect your skin. We offer fragrance-free and colorant-free options for those with sensitivities.

We use a wide variety of ingredients in our products, and while we take care to avoid cross-contamination, some ingredients may have come into contact with others. If you have known allergies or sensitivities, please be mindful when selecting products.

If any product causes irritation, discontinue use immediately and consult a physician. If you have any questions or concerns, feel free to contact us—we’re happy to help!

At Itzy Bitzy Bath Co, we are committed to using only the highest-quality ingredients in every product we create. We carefully source ingredients that are free from synthetic or toxic substances, ensuring that your skin gets only the best, naturally-derived benefits. We take pride in supporting small, local and women-owned businesses whenever possible, working with ethical suppliers who share our passion for quality and sustainability. Our goal is to provide you with products that are not only good for your skin but also support a healthier and more sustainable world. Please visit our Ingredients page for more information.